Navigating the claims process can be challenging for insurance restoration contractors. There are often differences between a roofing company’s assessment of the damage and an insurance adjuster’s. The insurance company may call your assessment into question or request further information about the damage. As a result, there can be significant delays between submitting the claim and when work can begin on repairs.
In order to come to a mutual agreement with the insurance company, it’s essential to have extensive documentation of the damage on hand. The better your documentation, the easier it will be to prove that the repairs you plan to do are necessary. This will save time and lead to better outcomes for you and your customers.
Best Practices for Documenting Insurance Restoration Jobs
Insurance Restoration Tip #1: Don’t Wait to Take Notes
Have you ever had a conversation with a customer that you later couldn’t remember? Or waited too long to write down your observations of a damaged property? In the course of a busy day working with many homeowners, particularly soon after a storm, it can be easy to lose track of important information about each individual job.
Once you’ve finished a meeting with a homeowner or an inspection of the damage, it’s important to take notes on what you saw or spoke about as soon as possible. By writing it down while it’s still fresh in your mind, it will be as accurate as possible, and you’ll have a complete record of conversations and inspections to refer to later if an insurance adjuster questions your claim.
With the AccuLynx Field App, you can take our business management software into the field with you on your mobile device. This allows you to add notes to AccuLynx from a homeowner’s front yard, your truck, or anywhere you might happen to be. Since these notes are saved to the associated job file, they’re easy to find again, and you can refer back to them at any time. Using an app like the AccuLynx Field App simplifies the note-taking process and helps you create a more accurate record of your observations about roofing damage.
Insurance Restoration Tip #2: Supplement With Lots of Photos
When it comes to insurance restoration jobs, a picture is definitely worth a thousand words. Insurance companies want to gather as much information about the damage as possible, and they generally ask for more definitive proof than simply a written report. Photos of the damage are the best way to give insurance companies the verification they need for your claims.
The more photos of the job site you can take, the better. Document the specific damage, the property as a whole, and any undamaged areas. Providing a contrast between what’s been damaged by a storm and what was untouched will help make a stronger case for your assessment of the damage. Take more photos than you think you’ll need—if the insurance company asks for a specific photo, it will save time if you already have it handy and don’t have to return to the job site to take it. And annotate the photos with key information for maximum clarity.
The photo tools in AccuLynx make it easy to keep job site photos organized. Once you’ve taken a photo and annotated it using the AccuLynx Field App, that photo is saved to the associated job. This makes finding photos simple. You don’t have to scroll through your camera roll or a separate app to locate the ones you need for insurance documentation—you can simply navigate to the job file in AccuLynx. The AccuLynx photo tools will help you provide the best information possible to the insurance company in the most efficient way.
Insurance Restoration Tip #3: Keep Job Information Organized
One way to avoid delays in the claims process is to keep all the information associated with that claim in a single, easily accessible place. Keeping the job information organized makes it easy to refer to it as needed and answer questions about the job. If the insurance company requests more documentation, you won’t have to scramble to find it—you’ll be able to send it immediately.
Using a roofing software system like AccuLynx simplifies and streamlines organization for insurance restoration contractors. All the information about a job, from photos and estimates to notes and messages, is stored in a single file so you can find it more easily. As you add new information, the file updates in real time, so it’s always accurate. In many cases, adding information to a file is as simple as clicking a button or selecting a tag. Since AccuLynx is a cloud-based system, you can access these job files from anywhere, allowing you to respond to requests more quickly. Instead of having to search through a paper file or collect information from several different apps, you can just open AccuLynx and see everything you need to know in one place. AccuLynx helps insurance restoration contractors keep track of all the information around a job efficiently so they can pass it along to the insurance company in a timely manner.
Insurance Restoration Jobs Simplified
Improving your documentation will ultimately improve your efficiency. The more quickly you can come to an agreement with the insurance company about the damage claims, the more quickly work can begin. By staying organized, keeping accurate notes, and taking lots of photos, your insurance restoration business can maximize your claims and help the homeowner get much-needed repairs without extensive delays.