How Colonial Remodeling increased revenue by $7M in one year with AccuLynx

Since 1996, Colonial Remodeling LLC has provided roof repair and exterior remodeling services across Virginia, Pennsylvania, and Maryland. Business had been good over the years, but the company’s President, Jon Hickox, wanted to see more growth. So in 2010, they implemented AccuLynx, and within one year of using it, Colonial Remodeling increased its annual revenue by $7 million.

Portrait of Jon Hickox of Colonial Remodeling. His company's logo illustrated beside him with their slogan

Challenges with relying on Excel spreadsheets and paper files

Since the company’s inception, Colonial Remodeling had relied on complicated Excel spreadsheets and stacks of paper files to organize customer information and manage jobs. Hickox said that at the time, “There wasn’t a single technology solution that could take our sales leads and move them through our process to other departments.”

These methods were adequate when the business was just starting up, but over time, challenges arose. It became obvious to Hickox that the company’s business processes could be more efficient and less error-prone. He knew they needed a better way to run their operations if they wanted to reach their full potential.

Streamlining processes with a single, easy-to-use business management system

After talking with friends in the roofing industry, Hickox discovered AccuLynx’s all-in-one business management software. With AccuLynx, Colonial Remodeling could manage every aspect of their work from a single system by having job information, customer details, photos, documents, and communication organized in a centralized job file.

A laptop displaying an AccuLynx job file. A phone displaying the AccuLynx camera app.

Simplified communication with adjusters

Once they started using AccuLynx, everything from creating estimates and contracts—to sharing documents and photos with public adjusters—became a lot easier for Colonial Remodeling’s sales team.

“The fact that one person can prep those documents, but a dozen can touch it without actually having to visit the job site or physically grab the file is the most priceless thing,” Hickox said.

Improved sales processes

With AccuLynx, Colonial Remodeling streamlined the lead handoff process with distinct contact statuses allowing them to see where a project stands. Sales reps can order aerial measurements from GAF or EagleView, which auto-populate into their job estimate, saving them a few steps in the estimating process. They can easily generate a PDF with their paperwork and job photos sent right from the AccuLynx job file, where everything is stored and accessible by everyone on the team. Hickox attributed this to helping them become more efficient as a company and win more jobs.

Higher revenue achieved without increasing overhead

By improving efficiency across its sales and production processes, AccuLynx has helped Colonial Remodeling sell more jobs and take on more work without hiring additional staff.

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